Frequently Asked Questions
What is an Escape Room?
What is the maximum of participants?
Unfortunately, for safety reasons, it is not possible to enter the escape room with more than 6 people.
The rooms have been inspected and approved for a maximum of 6 players.
Midnite has been approved for a maximum of 5 players.
No exceptions will be made.
What is the minimum age?
There are different age recommendations:
Our escape rooms are suitable for ages 12 and up.
The Execution, Jason’s Legacy, and Midnite are for ages 16 and up. One or two children under the age of 16 may be brought along at your own risk. However, the majority of the group must be older than the age limit of 16.
If a child wants to leave, one of the parents must accompany them outside to take care of them.
What about accessibility?
Unfortunately, our escape room is not accessible to wheelchair users. The rooms are not designed for this purpose, and we are located in a basement that requires you to go down stairs.
What are the costs?
We have two types of rates for classic escape rooms. From Monday to Thursday, the following rates apply:
Our classic escape rooms:
The Mystery of Whitechapel – €115
The Hangover – €115
The Competition (12 people) – €230
From Friday to Sunday, the following rates apply:
The Mystery of Whitechapel – €120
The Hangover – €125
The Competition (12 people) – €250
For our experience escape rooms, you pay the same amount throughout the week: The Execution – €160
Jason’s Legacy – €175
Midnite – €200
Are the Escape Rooms only in Dutch?
Our Escape Rooms can be played for every nationality who can speak and read English
What are the starting times?
Our escape rooms start at different times: check our calendar for the current times. Click here to go to our calendar.
How can I make a reservation and how can I pay?
You can make a booking yourself via our calendar at https://www.outerground.com/escaperoom-boeken during one of the available time slots. The booking(s) for the room must be paid for immediately. Any snacks and drinks can be paid for on site by debit card or cash.
How can I cancel my reservation?
Have you booked an Escape Room with us, but are unable to attend due to circumstances? You can cancel free of charge up to 48 hours in advance! The following cancellation fees apply:
– Cancellation up to 48 hours before start time: €4.50 administration fee per booking
– Cancellation within 48 hours before start time: €55 cancellation fee
– No refund will be given for cancellations within 4 hours before the start
Would you like to cancel? This can only be done by email via info@outerground.com
Prices are subject to change; the current and up-to-date prices are listed in the terms and conditions.
How can i change my reservation?
Certainly! That is possible! If you would like to change your reservation, please contact us by phone at 070-7371215 or send an email to info@outerground.com
No fees will be charged for changes made up to 48 hours before arrival! If you wish to change your reservation within 48 hours of arrival, a rebooking fee of €55 per room will be charged.
Prices are subject to change. Please refer to our terms and conditions for the prices you agree to.
Can I park at your place?
Parking with us is just possible! Parking is free in the entire Plaspoelpolder.
There are plenty of parking spaces in front of the building and in the street. During weekdays, it is sometimes just a matter of finding a spot.