{"id":340,"date":"2019-02-15T10:59:26","date_gmt":"2019-02-15T10:59:26","guid":{"rendered":"http:\/\/outerground.eu.w3pcloud.com\/faq\/"},"modified":"2026-01-15T13:50:56","modified_gmt":"2026-01-15T12:50:56","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.outerground.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ border_width_bottom=”5px” border_color_bottom=”#ffec14″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Frequently Asked Questions” _builder_version=”4.16″ background_image=”https:\/\/www.outerground.com\/wp-content\/uploads\/2019\/02\/parallax2.jpg” custom_button_one=”on” button_one_text_color=”#ffffff” button_one_bg_color=”#000000″ button_one_use_icon=”off” custom_button_two=”on” button_two_use_icon=”off” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”meerinfo” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#ffec14″ open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#ffec14″ closed_toggle_background_color=”rgba(0,0,0,0)” admin_label=”Accordeon” _builder_version=”4.27.4″ toggle_text_color=”#ffffff” toggle_level=”h2″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What is an Escape Room?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]An Escape Room is nothing more than a room that we transferred into a certain theme and after you enter the room, we close the doors. The goal is to find your way out in the amount of time we give you: an hour. To do so, you have to solve puzzles, riddles, look for keys, hints and all other things that will help you to get out. Working together is the most important.
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the maximum of participants?” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

Unfortunately, for safety reasons, it is not possible to enter the escape room with more than 6 people.<\/p>\n

<\/p>\n

The rooms have been inspected and approved for a maximum of 6 players.<\/p>\n

<\/p>\n

Midnite has been approved for a maximum of 5 players.<\/p>\n

<\/p>\n

No exceptions will be made.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the minimum age?” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

There are different age recommendations:<\/p>\n

<\/p>\n

Our escape rooms are suitable for ages 12 and up.<\/p>\n

<\/p>\n

The Execution, Jason’s Legacy, and Midnite are for ages 16 and up. One or two children under the age of 16 may be brought along at your own risk. However, the majority of the group must be older than the age limit of 16.<\/p>\n

<\/p>\n

If a child wants to leave, one of the parents must accompany them outside to take care of them.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What about accessibility? ” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

Unfortunately, our escape room is not accessible to wheelchair users. The rooms are not designed for this purpose, and we are located in a basement that requires you to go down stairs.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the costs?” _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

We have two types of rates for classic escape rooms. From Monday to Thursday, the following rates apply:<\/p>\n

<\/p>\n

Our classic escape rooms:<\/p>\n

<\/p>\n

The Mystery of Whitechapel \u2013 \u20ac115<\/p>\n

<\/p>\n

The Hangover \u2013 \u20ac115<\/p>\n

<\/p>\n

From Friday to Sunday, the following rates apply:<\/p>\n

<\/p>\n

The Mystery of Whitechapel \u2013 \u20ac125<\/p>\n

<\/p>\n

The Hangover \u2013 \u20ac125<\/p>\n

<\/p>\n

For our experience escape rooms, you pay the same amount throughout the week: The Execution – \u20ac160<\/p>\n

<\/p>\n

Jason’s Legacy – \u20ac175<\/p>\n

<\/p>\n

Midnite – \u20ac225<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=” Are the Escape Rooms only in Dutch?” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]No, they are not.<\/p>\n

Our Escape Rooms can be played for every nationality who can speak and read English
\n[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the starting times? ” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

Our escape rooms start at different times: check our calendar for the current times. Click here<\/a> to go to our calendar.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I make a reservation and how can I pay? ” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

You can make a booking yourself via our calendar at https:\/\/www.outerground.com\/escaperoom-boeken<\/a> during one of the available time slots. The booking(s) for the room must be paid for immediately. Any snacks and drinks can be paid for on site by debit card or cash.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I cancel my reservation? ” _builder_version=”4.27.4″ global_colors_info=”{}” open=”off”]<\/p>\n

Have you booked an Escape Room with us, but are unable to attend due to circumstances? Then it is possible to cancel – please note that costs may be charged for this.<\/p>\n

<\/p>\n

Prices are subject to change; the current and up-to-date prices are stated in the terms and conditions that you have agreed to.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can i change my reservation?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Of course! That’s possible! If you want to change your reservation, please call us at: 070-7371215 or send an email to info@outerground.com. Please note that costs may be charged!<\/p>\n

<\/p>\n

Actuele prijzen staat in de Algemene Voorwaarden waar je mee akkoord bent gegaan.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I park at your place?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Parking is possible, there is a lot of parking space: starting October 1, parking in our neighborhood will be paid parking!<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Can’t find your question?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_orientation=”right” global_colors_info=”{}”]<\/p>\n

\ninfo@outerground.com<\/span><\/a>
+31(0)70 – 737 12 15<\/span><\/a><\/p>\n

\n[\/et_pb_text][et_pb_text admin_label=”Tekst” _builder_version=”4.16″ global_colors_info=”{}”]\n

\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n
    \n\t


    \n